What do I need before using BookDoc Activ?
You just need a valid phone number, valid email address or Facebook account, a compatible smart phone, and a compatible device or a mobile app that can track your steps.
Compatible Device or Mobile App that can track your steps:
| Device/App |
Description |
Additional Requirements |
| Wearable Fitness Devices |
Fitbit, Garmin, Mi Fit App |
Ensure their software requirements are compatible to your smartphone. |
| Fitness App (downloadable for free) |
Health (Apple), Samsung Health (Samsung), Google Fit (Other Android). |
Your smart phone must come with motion-tracking sensor. |
Compatible Smart Phones:
| Type |
Operating System |
| iPhone (Apple) |
iOS 8 or later |
| Android |
Android 4.4 or later |
How do I join BookDoc Activ?
Download "BookDoc" for FREE on the
App Store or
Google Play. Click the "
Activ" button in BookDoc App and follow the instructions to set up BookDoc
Activ.
What should I do if I forgot my password, sign in detail and wish to amend my profile?
Why do I need to verify phone number?
Verifying phone number allows you to view the rewards and activate BookDoc notifications. We will be able to contact you as well if you face any technical issues.
I'm concerned about my privacy. What is the information that BookDoc collect while tracking my steps?
How do I participate in KOSPEN@Activ Programme?
All MOH staff are entitled to participate in this programme. Click
Rules to learn more.
How do I activate my KOSPEN@Activ?
After sign in, activate your Premium Programme by entering your Activation Code (Facility Code).
How do I get the Activation code?
Activation code is based on the facility that you work at. You may check
here.
Why I am still unable to activate KOSPEN@Activ programme after I entered the Activation Code, IC Number and Position?
Please ensure your Activation Code, IC Number and Position are entered correctly. If you're still facing the difficulties, please contact us by email at
kospenactiv@bookdoc.com or call us at 1300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm).
I have relocated to another MOH facility. Do I need to update my profile?
Yes. Please deactivate your previous Activation Code and enter the new code (based on your latest facility you're in). Please refer to
User Guide.
How do I know that I have enrolled in a particular competition?
The competition runs on a regular basis and details will be updated accordingly on KOSPEN@Activ website. Make sure you have activated your Activation Code.
Do I have to open BookDoc app all the time?
No. As long as you don't sign out, your device will automatically sync with BookDoc Activ. If you signed out, complete information may not be captured to determine the membership tiers and BookDoc Activ Points.
My number of steps does not sync with BookDoc Activ. What can I do?
Please make sure you have a compatible smart phone and a compatible device or mobile app. If it still doesn't work, please contact us by email at care@bookdoc.com or call us at 1300 882 362 (Mon-Fri: 9am-6pm).
How much battery life does BookDoc Activ consume?
Minimal because we don't require you to turn on BookDoc App all the time. You just need to make sure that you are signed in your account.
What should I do if I have been signed out from the account?
Please click on menu bar on top left and click "Sign In", enter your email address with password followed by clicking "Sign In" or click "Sign In with Facebook". You'll not be required to enter all the information again.
Does BookDoc Activ consume my data plan?
Minimal because we don't transmit real-time data.
The steps data will continue to capture if I don't turn on mobile data or in oversea?
For Tracker App like Samsung Health/Google Fit/Apple Health, they function even at an offline mode to capture the steps data. However, you'll still need minimum data/internet/wifi for the steps data transmission from Tracker App to BookDoc App.
Why does BookDoc Activ still show '0' steps after I have synced with a fitness app/tracker?
For Apple Health: Each time when you open BookDoc app, the syncing animation will appear next to the Activ button on the landing page. Please ensure that you allow the syncing animation to finish before you close the app. Otherwise, due to security reasons on iPhone the app might not fully capture all your steps data.
For Google Fit: Sometimes there is a delay in the transmission of data from Google Fit to BookDoc app. Nonetheless, the sync is continuous and therefore the full steps data will be transmitted after some time.
For fitness trackers: e.g. Fitbit or Garmin, please remember to turn on Bluetooth on your phone so that the steps data on your fitness tracker can be transmitted to its respective app. Should you require any assistance, please contact us at kospenactiv@bookdoc.com or 1300-88-2362 (Mon-Fri: 9am- 6pm).
How do I earn BookDoc Activ Points?
You can earn BookDoc Activ Points when your movement (number of steps) is measured by a compatible device or mobile app and sync with BookDoc Activ.
What is BookDoc Activ Membership Tiers?
| Membership Tiers |
Average Daily Steps in a month |
| Platinum |
10,000 for 3 consecutive months |
| Gold |
10,000 |
| Silver |
6,000 |
| Bronze |
3,000 |
How do I achieve and maintain Platinum Tier?
In order to achieve Platinum Tier, you will need to maintain Gold Tier for 3 consecutive months whereby to achieve Gold Tier you need to maintain Average Daily Steps of at least 10,000 for the month.
For example, if you achieve Gold Tier for Month 1 & 2, by Month 3 if you can still maintain 10,000 Average Daily Steps, you will unlock the Platinum Tier by the end of Month 3.
To maintain the Platinum Tier, you will also need to maintain the 10,000 Average Daily Steps every subsequent months. If somehow you only achieve 7,000 Average Daily Steps on a particular month, your Tier will then become Silver. Subsequently you will need to go through the cycle of 3 consecutive months of Gold Tier again before unlocking Platinum.
What are the Rewards that I get to enjoy under BookDoc Activ?
Please refer to our list of Reward Partners for further details. You will enjoy the rewards based on the membership tiers (on the condition that you have achieve minimum target in our app).
When can I claim the rewards?
You will receive notification on the 1st day of the month with information of your achieved tier (based on previous month's average daily steps). You may claim the rewards that you wish before the 7th of the calendar month and have 30 days to utilize the rewards at physical or online store.
What happen if I miss the claiming cycle for the reward?
Please try again for next months as the Reward Claim cycle is repeating every month.
What should I do if I unable redeem the Reward?
Instead of Activ, what other benefits that I can get from this programme?
This competition is mainly for Activ platform that are open to all MOH staff. There are two others platform that you can use from BookDoc.
Firstly, BookDoc Search & Book helps users to find and book nearby healthcare professionals anywhere. The Search & Book feature integrates seamlessly with navigation, transport, booking accommodation service and recommended restaurants and attractions for a hassle free and enjoyable experience to healthcare appointments.
Secondly, you can use our Health Info to get latest health knowledge updated by MIMS.
